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Terms & Conditions

Effective Date: December 2025

These Terms & Conditions (these "Terms") form a legally binding agreement between you ("you", "User", "Consumer") and Goldsmiths Consulting Limited (company number 09111239) (the "Company", "we", "us", "our") governing your access to and use of the PyDrills web application and any related websites, software, content, subscriptions, and services we make available (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Important (Consumer Rights): Nothing in these Terms limits or excludes your mandatory rights under applicable consumer protection laws (including those in the UK).

  • "Account" means your user account for the Service.
  • "Content" means any materials made available through the Service (excluding User Content).
  • "Digital Content / Digital Service" has the meaning given under applicable consumer law and includes the Service and any paid features provided digitally.
  • "Fees" means all amounts payable for access to the Service, including subscriptions.
  • "Intellectual Property Rights" means all intellectual property and proprietary rights worldwide.
  • "Stripe" means Stripe and its affiliates acting as payment processors.
  • "User Content" means content you submit, upload, transmit, or otherwise make available via the Service.

You represent and warrant that you are at least 18 years old (or the age of majority where you live) and have legal capacity to enter into these Terms.

  • 3.1 You may be required to create an Account. You must provide accurate information and keep it up to date.
  • 3.2 You are responsible for safeguarding credentials and all activity under your Account.
  • 3.3 Notify us promptly via the in-app contact form if you suspect unauthorised access or a security incident.
  • 3.4 We may suspend or restrict access where reasonably necessary to protect you, other users, or the Service, or to comply with law.
  • 4.1 The Service is paid. Prices and Fees are displayed in United States Dollars (USD) unless expressly stated otherwise.
  • 4.2 Payments are processed by Stripe. You authorise us (via Stripe) to charge your payment method for Fees and applicable taxes. Your use of Stripe is subject to Stripe's terms and policies.
  • 4.3 If your bank applies foreign exchange conversion, fees, or charges, you are responsible for those amounts.
  • 4.4 If payment fails, we may retry the charge, suspend access until payment is received, and/or terminate access in accordance with these Terms.

5.1 No Refunds; Exceptions

  • 5.1.1 General rule. Except as expressly set out in Clause 5.2 and except to the extent required by applicable law, all purchases are final and non-refundable, and we do not provide refunds or credits for any reason, including (without limitation) unused time, partial subscription periods, accidental purchases, change of mind, or dissatisfaction.
  • 5.1.2 Statutory remedies preserved. Nothing in these Terms limits or excludes mandatory consumer rights or remedies that cannot be lawfully excluded, including remedies available where the Service is not provided with reasonable care and skill, is faulty, or is not as described.

5.2 Cooling-off (Consumers) and Early Cancellation Charges (Digital Services)

  • 5.2.1 Statutory cooling-off. If you are a consumer, you may have a legal right to cancel a purchase made online within 14 days of the contract date (the "Cooling-off Period"), subject to statutory conditions and exceptions.
  • 5.2.2 Immediate supply and early cancellation charge. Where you request, or the Service otherwise begins, immediate supply of the Service during the Cooling-off Period, you acknowledge and agree that, if you cancel during that period, you will be required to pay the applicable subscription Fees through to the end of the then-current monthly billing period in which the cancellation is submitted (and not merely up to the date of cancellation), and you will retain access to the Service until the end of that monthly billing period.
  • 5.2.3 PyDrills early-cancellation policy (first 15 days). Without prejudice to your statutory rights, if you cancel your subscription within the first fifteen (15) days from the start of your subscription (or renewal), you agree that:
    • the first month's subscription fee will be charged and/or retained; and
    • your access to the Service will continue until the end of that first monthly billing period, after which the subscription will not renew (provided you have cancelled).
  • 5.2.4 Monthly charge basis; statutory override. Subscription Fees are charged on a monthly billing period basis and, as a general rule, cancellations take effect at the end of the then-current monthly billing period, meaning you remain liable for the Fees for that billing period and access continues until its end. However, if and to the extent applicable consumer law requires a different approach (including a pro-rata adjustment or refund in connection with cancellation during a statutory cooling-off period), the Company will comply with such law, and any required adjustment will be applied accordingly.

5.3 Statutory Remedies (Consumers)

Nothing in these Terms limits or excludes any rights or remedies available to consumers under applicable law, including where the Service is not provided with reasonable care and skill, is faulty, or is not as described.

  • 6.1 Subject to your compliance with these Terms and payment of Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for personal, non-commercial purposes during the subscription term.
  • 6.2 The Service is licensed, not sold. You receive usage rights only. No ownership rights in the Service or Company Content are transferred to you.
  • 7.1 The Service, Company Content, Documentation, software, user interface, branding, trademarks, and all Intellectual Property Rights therein are owned by or licensed to the Company.
  • 7.2 You must not (except to the extent permitted by law): reverse engineer, decompile, disassemble, attempt to derive source code, scrape, extract, or create derivative works of the Service; remove proprietary notices; or use our trademarks without written permission.

You must not use the Service:

  • unlawfully, fraudulently, or abusively;
  • to upload malware or harmful code;
  • to interfere with or overload the Service (including excessive automation);
  • to bypass access controls, rate limits, or payment requirements;
  • to access accounts, systems, or data without authorisation;
  • to infringe intellectual property, privacy, or other rights.

We may implement reasonable technical limits and monitoring to prevent abuse and protect users.

  • 9.1 As between you and us, you retain rights in your User Content to the extent you own them.
  • 9.2 You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display User Content only as necessary to provide, secure, maintain, and improve the Service, comply with law, and enforce these Terms.
  • 9.3 You represent that you have all necessary rights and permissions to submit User Content and that doing so does not violate law or third-party rights.

The Service may integrate with third-party services. We are not responsible for third-party services, and your use of them may be governed by their own terms.

We may modify, update, or discontinue features of the Service, and perform maintenance that may cause downtime. We do not guarantee uninterrupted availability. Where you are a UK consumer and changes materially and negatively impact your access, you may have statutory rights.

  • 12.1 We may suspend or terminate access if you breach these Terms, we reasonably suspect misuse/fraud, or we must do so to comply with law or protect the Service.
  • 12.2 You may stop using the Service at any time. Cancellation takes effect at the end of the paid period unless stated otherwise in the Service.
  • 12.3 On termination, your licence ends immediately. Clauses that by their nature should survive will survive (including IP, liability limits, and indemnities).

We will provide the Service with reasonable care and skill where required by law. Otherwise, and to the maximum extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE". This does not affect non-excludable consumer guarantees.

  • 14.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded under law.
  • 14.2 Subject to clause 14.1 and to the maximum extent permitted by law, we are not liable for indirect or consequential losses (including loss of profits, data, or goodwill).
  • 14.3 To the maximum extent permitted by law, our total liability arising out of or in connection with the Service will not exceed the Fees you paid to us in the 12 months preceding the event giving rise to the claim.

You agree to compensate us for losses arising from your unlawful use of the Service, your breach of these Terms, or your infringement of third-party rights, but only to the extent such losses are caused by your actions and only to the extent permitted by applicable consumer law.

You agree to comply with applicable export control and sanctions laws and not to use the Service where prohibited.

Personal data is processed in accordance with our Privacy Policy (incorporated by reference). If you submit personal data about others, you confirm you have the right to do so.

  • 18.1 Support and complaints should be submitted via the in-app contact form.
  • 18.2 We may provide notices electronically (in-app and/or to your account email). Notices are deemed received when sent or posted.

We may update these Terms. If changes are material, we will take reasonable steps to notify you. Continued use after the effective date constitutes acceptance, subject to mandatory consumer rights.

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also benefit from mandatory protections of the law of your country of residence, and you may be entitled to bring claims in your local courts where required by applicable consumer law.

  • Severability: If any provision is unenforceable, the rest remains in effect.
  • No waiver: Failure to enforce a provision is not a waiver.
  • Assignment: You may not assign these Terms. We may assign them as part of a corporate transaction.
  • Entire agreement: These Terms and incorporated policies are the entire agreement regarding the Service.
  • Force majeure: We are not liable for failures caused by events beyond our reasonable control.
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